RETURNS AND REFUNDS

Returns and Refunds

You can return any item purchased on CAVIALESTUDIOS.COM within 7 working days of the delivery date. Please follow these steps:

 

1. Notify us via e-mail (to: returns@cavialestudios.com) in regards to your return, stating order number and which items you may wish to return;

2. Pack each it that is to be returned in the same manner that you received (i.e. in the order box) via a trackable shipping method and retain proof of said parcel in event of attaining compensation of theft or loss from the shipping vendor (e.g. UPS, FedEx, Royal Mail). Please ensure the value of the items returned are insured. CAVIALE is not responsible for lost or damaged returns;

3. To guarantee a successful return please follow the detailed ‘Returns Policy’ in the Legal section of the website.

 

Once your package has reached us, please allow for 2 - 3 business days for your return to be processed. If in the event you have not followed the guidelines laid out in the ‘Returns Policy’ we will contact you with and arrange for the package to be sent back to you. If you returned items have been accepted your refund will be issued with 30 days and you will receive a confirmation e-mail.

 

Refunds via PayPal will be visible in your account within 24 hours of receiving the refund confirmation e-mail.