TERMS AND CONDITIONS OF SALE

The following general Terms and Conditions of sale govern the offer and sale of products on CAVIALESTUDIOS.COM. Please take some time to read these Terms and Conditions carefully prior to purchasing any products. You should understand that by placing an order for any of the products on CAVIALESTUDIOS.COM you agree to be bound by these Terms and Conditions. All of the products purchased on CAVIALESTUDIOS.COM are directly sold by CAVIALE (hereinafter referred to as “CAVIALESTUDIOS.COM” or “We” or “Vendor” or “Us” or “We”). CAVIALE has its registered office in the United Kingdom, VAT Number 156484485. If you need any assistance, please go to the CUSTOMER CARE AREA, where you will find information on Order, Shipping, Refunds and Returning products purchased on CAVIALESTUDIOS.COM, as well as other general information on the services provided by CAVIALESTUDIOS.COM. If you wish you can contact us via the following email address   

 

1. OUR BUSINESS POLICY

1.1

The vendor offers products for sale on WWW.CAVIALESTUDIOS.COM exclusively to its end users (i.e. the “consumers” - who shall mean any individual(s) who are acting for the purpose that is outside of their trade, profession or business). 

 

1.2

If you are purchasing for purposes that are to either re-sell, gain profit from or any other conflict of interests that will hinder your definition as a consumer, please do not buy any products from CAVIALESTUDIOS.COM. We reserve the right to not process any orders received from users who are not “consumers” and any order that we believe that do not comply with our business policy.

 

2. ELIGIBILITY TO PURCHASE

2.1

In order to make purchases on CAVIALESTUDIOS.COM you will be required to provide your personal details in order for us to process and execute your order - you must provide your real name, authentic email address, a reachable contact number(s), and any other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant, and both are valid and correct and you confirm that you are the person referred to in the Billing information given at the time of placing your order.

 

2.2

Purchasing from CAVIALESTUDIOS.COM is available only to those individuals who meet the CAVIALESTUDIOS.COM terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to CAVIALESTUDIOS.COM, whose applications are acceptable to us and who have authorised CAVIALESTUDIOS.COM to process a charge or charges on their PayPal or credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

 

2.3

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where CAVIALESTUDIOS.COM feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

 

2.4

Furthermore, you agree that we may use your Personal Information provided by you in order to conduct appropriate anti-fraudulent checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

 

3. ORDERS

3.1

Shopping at CAVIALESTUDIOS.COM is easy. Once you found a product, choose your size and click on BUY. Review the items in your basket by scrawling to the bottom of the page. If you are happy with your selection click on BUY. A check out window will automatically open, guiding you through the final steps of the purchase. Please note all orders are subject to acceptance of the  eligibility to purchase and size/item availability, and items in your shopping basket are not reserved and may be purchased by other customers.

 

3.2

Some items due to their release date may not be available for purchase straight away and thus would be eligible for an advance purchase. Advance purchase and payment for certain items in will indicate clearly in their description of their release and a dispatch date in relation to their release date. This will ensure that you receive this item in priority to other customers once the stock is available on CAVIALESTUDIOS.COM. Your rights regarding all Advance Orders are the same as those for any other purchase at CAVIALESTUDIOS.COM. Alternatively, if you wish to register your email at advance@cavialestudios.com for notification of all the release and arrival dates of the selected merchandise that are not amiable on CAVIALESTUDIOS.COM or held in stock at that exact time. If you have registered your email address for notification of the arrival and availability of a specific product featured on CAVIALESTUDIOS.COM, we will attempt to notify you by with the registered email within 24 hours of the product becoming available on CAVIALESTUDIOS.COM. Please be aware that on occasion various items that are in particularly high demand will sell out during this period.

 

3.3

Subsequently items received into stock may be pre-allocated to satisfy Advance Orders and customers making any advance payments will receive items in priority to customers on the item waiting list or customers ordering through CAVIALESTUDIOS.COM for immediate delivery.

 

4.TAX INFORMATION

4.1

For European Union consumers the VAT is already included in all of the prices.

 

5.PRICING POLICY

5.1

Prices shown on the Site are in GBP, EUR and USD and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of CAVIALESTUDIOS.COM. If you order comes from any country within the EUROPEAN UNION you will pay VAT, but no duty under the rules of free movement of goods. If your order is being shipped outside the EUROPEAN UNION, the prices will automatically be calculated without taxes (VAT), and the taxes and customs duties will have to be paid by the recipient upon delivery of your order. Customers purchasing from a country served as DDP (Delivered Duty Paid) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU (Delivered Duty Unpaid) will be charged for the items purchased and shipping costs only. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion as soon as possible. Customers of CAVIALESTUDIOS.COM are responsible to follow the countries tax and duty regulations, which CAVIALESTUDIOS.COM can not be held responsible for. 

 

5.2

Be aware that the shipment of products to outside EUROPEAN UNION countries can be delayed, due to the packages having to clear customs inspection process. It is then your responsibility to contact the shipping carrier and pay any imposed additional costs. All prices and offers remain valid as advertised from time to time. The GBP or EUR price of a product displayed on CAVIALESTUDIOS.COM at the time the order is accepted will be honoured, except in mitigating  circumstances (i.e. patent error).

 

5.3

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

 

5.4

If you are a customer whose credit/debit card is not denominated in GBP Sterling or EUR Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

5.5

Orders that are placed from a country which unfortunately might be a destination that we cannot ship to, will be automatically cancelled and you will receive an email notification of your order cancellation.

 

6.ACCEPTANCE OF YOUR ORDER

6.1

Once you have made your choice and your order has been placed, you will receive a confirmation email acknowledging the details of your order. This confirmation email from CAVIALESTUDIOS.COM is NOT an acceptance of your order and rather just a obligatory confirmation that we have your order and are in the process of completion. Unless you cancel your order, acceptance of your order and completion of the contract between you and CAVIALESTUDIOS.COM will be completed when an email is sent to your email address indicating the acceptance and dispatch details of your order. The sale contract is therefore concluded in London, United Kingdom and the language of the contract is English.

 

6.2

CAVIALESTUDIOS.COM reserves the right not to accept your order in the event, for example, that CAVIALESTUDIOS.COM is unable to obtain authorisation for payment from the debit/credit card issuer given at the time of the purchase of items from CAVIALESTUDIOS.COM, or in an event that shipping restrictions apply to a particular item, or that the item ordered is out of stock, or that you do not meet the eligibility criteria set out within the ELIGIBILITY TO PURCHASE.

 

6.3

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from CAVIALESTUDIOS.COM whether or not that merchandise has been sold, removing, screening or editing any materials or content on CAVIALESTUDIOS.COM, refusing to process a transaction or unwinding or suspending any transaction after the processing has begun.

 

7.PAYMENT

To help ensure that your shopping experience is safe, simple, and secure, CAVIALESTUDIOS.COM  uses Secure Socket Layer (SSL) technology.

 

7.1

CAVIALESTUDIOS.COM accepts Visa, MasterCard, American Express, Maestro cards and PayPal. When selecting the payment option PayPal at the checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to CAVIALESTUDIOS.COM. Payment will be debited and cleared from your account upon dispatch of your order by CAVIALESTUDIOS.COM. When placing an order from CAVIALESTUDIOS.COM you confirm that the credit/debit card information provided being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it as the payment option. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to CAVIALESTUDIOS.COM, we will not be held liable for any delay or non-delivery and CAVIALESTUDIOS.COM will notify within 24 hours with the confirmation of the cancelation of your order. 

 

7.2

We take judicious care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from CAVIALESTUDIOS.COM.

 

8.INSURANCE AND DELIVERY

8.1

CAVIALESTUDIOS.COM insures each order during the period of time it is in transit until it is delivered successfully delivery to the address provided during the order process. Every order placed will require a signature for any items delivered, at which point responsibility for your purchased order  passes from the vendor to you. In the event that you have purchased a product for another recipient (as a gift) then the consumer accepts that evidence of a signature by their nominated recipient (for whom the order was addressed or anyone at that delivery address) is evidence of delivery and fulfilment of the order by CAVIALE, and transfer of responsibility in the same manner.

 

8.2

Please note that we aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. we are not to be held responsible for any delays that might affect your order by for example, destination customs clearance processes.

 

9.RETURNS AND EXCHANGES

9.1

CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

If you are ordering within the European Union, under the Consumer Protection Distance Selling Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 7 working days from the day after you received you order; in accordance with clause 11 below. Notice of contract cancellation under the DSRs must be given in writing to the e-mail: returns@cavialestudios.com.

 

9.2

For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to the address provided in your reply to your written contract cancellation email. All items must be returned unused, with the label wax untampered and in their original condition. If the consumer fails to comply with with the obligation of taking reasonable care of the products whilst in their possession, CAVIALESTUDIOS.COM

has the right of action against the consumers compensation.

 

9.3

CAVIALE highly recommends that you insure the return shipment to the value of the item, as you are under a duty to take reasonable care of the products and you will be liable for any damage that they might incur until CAVIALE has the products in their possession. In case of dispute, we also recommend you retain proof of tracking and receipt from your shipping company, ideally an authentic tracking number. Refunds will be issued within 28 days of us receiving your cancellation notice.

 

9.4

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you receive you order, by e-mail to returns@cavialestudios.com.

 

10.RETURNS AND EXCHANGES

10.1

As an alternative to using your rights under the DSRs, you may prefer to return or exchange, in which case to exchange your item for an alternative product, we suggest that you return it via a tracked method for a store credit and purchase the new item separately. It is highly recommended to contact CAVIALESTUDIOS.COM prior to returning the order for an exchange in case of stock levels that might not reflect the consumers needs.

 

10.2

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns.

 

11.RETURNS POLICY

11.1

Products should be returned unused and with all of the original packaging and CAVIALE identification garment tags still attached (i.e. the seal must not be tampered with or damaged). Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

 

11.2

Products that have been confirmed by CAVIALE for a return, should be returned within seven working days following the confirmation of contract cancellation. 

 

11.3

If you are returning a product because of an error on our part or because it is damaged or defective, CAVIALE will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. An error or on our part or due to its defectiveness does not warrant the removal of any identification seals or tags or returning the item without its original packaging and it may affect your compensation. 

 

11.4

If the recipient of the product is different to the consumer who provided the payment details, the amount paid for returned items shall be refunded by CAVIALE to the individual who made the payment.

 

11.5 

All refunds will only be made to the original method of payment. 

 

12.INTELLECTUAL PROPERTY RIGHTS

12.1

All of the content included on CAVIALESTUDIOS.COM, such as images, pictures, prints, dialogues, documents, logos, graphics, tools, fonts, processes, layouts, illustrations and software (collectively “content”), are all the property of CAVIALE/CAVIALESTUDIOS.COM and it protected by international and national copyright and other intellectual property laws. Please do not reproduce, publish, distribute, alter, duplicate in whole or in part in any way, without prior written consent from CAVIALE/CAVIALESTUDIOS.COM/VENDOR/US.

 

13.PROHIBITED COMMERCIAL USE

13.1

CAVIALESTUDIOS.COM is for the consumers/or users personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within CAVIALESTUDIOS.COM. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

 

14.YOUR RIGHTS
14.1
You have certain rights under the British law these include:

Any items you order through CAVIALESTUDIOS.COM will be of satisfactory quality, pertinent for their intended purpose, and will comply with any description given for them on CAVIALESTUDIOS.COM;
Certain remedies if a product is defective; and
A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.
Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

15. GOVERNING LAW
15.1
These aforementioned Terms are governed by and constructed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

16. RIGHTS TO AMMEND TERMS
16.1
We retain the right to vary or simply update all or part of this privacy policy and Terms and Conditions without notice to the consumers. The amendments and the updating of the privacy policy shall be binding as soon as they are published on the site in this section. Consequently, you are requested to regularly access this section in order to check the publication of the most recent and update privacy policy.

17. CONTACTS
17.1
If you wish to receive further information on how we process your personal date, please send an e-mail to privacy@cavialestudios.com.